Frequently Asked Questions

Do you work evenings and weekends?
MacMobile is available to you for appointments days, evenings, and weekends. For Macintosh service, we charge a standard rate any time welcome to work for you, including emergencies.

How do you charge for your services?
For site visits, we charge a minumum of one hour and charge by the quarter hour thereafter. We charge by the quarter hour for phone consultation and work done at our offices.

What warranty to do you offer for your services?
All labor is warrantied for thirty days. Products sold as New and/or Refurbished are warrantied by the manufacturer. All warranty claims must be made through the product manufacturer, not through MacMobile. All products sold as Used are sold 'AS IS' unless otherwise stated on the invoice. If a MacMobile warranty is stated on the invoice, MacMobile will repair or replace, at MacMobile's option, the Used product containing manufacturing defects so long as the product is returned with its original shipping materials to MacMobile within the originally stated MacMobile warranty period. This warranty is made only to the purchaser whose name appears on the front of this invoice, is non-transferable, and is void if resold. Service by a non-MacMobile-approved technician voids any MacMobile warranty. Clients are responsible for shipping costs associated with warrantied merchandise. Beyond the thirty day labor warranty, any labor associated with manufacturer warranties (removal and installation) is the responsibility of the client.

 

Who is MacMobile?
MacMobile LLC is a business owned by Lyn Spring. Our team of Macintosh experts is ready to help you with your service and training needs.

Do you require a service contract?
We work on an as needed basis and do not require a contract. If you should desire to have some of our time on a frequent and regular basis and wish to hire MacMobile LLC under contract, we are willing to work out the details of such an arrangement.

What does it take to become an Apple-certified technician?
AppleCare Certification is available from Apple. If you are interested in becoming an Apple Certified Technician, contact us and we will be happy to help you get the training you desire. Although we hire Apple certified technicians, MacMobile LLC is not an Apple Authorized Service Center. MacMobile LLC will not void your warranty by doing unauthorized repairs, but instead will refer you to Apple Authorized Service Centers for warranty repairs.

Do you work on Windows computers?
Not unless pressed. MacMobile LLC is a Macintosh powered, Macintosh loving company. We sometimes work on PCs running Microsoft Windows and it's variants when our clients have both Macs and PCs. We have many years experience in cross-platform solutions helping Mac users keep their stable, easy to use computers and helping Windows users to keep up with what the Macs are capable.

 
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help@macmobile.com : 2008.04.30